Agents, whose work is direct marketing on behalf of their organization, act as its representative and hence must be professional, presentable and confident. They should be well equipped with the necessary knowledge so as to have control of the interaction with their prospective customers. This is because doubts and assumptions present a bad image of the organization.
Asking the customer for information is of little value if the salesperson does not listen. In order to get the information needed to best serve, identify and respond to needs and hence nurture a collaborative buyer-seller relationship, salespeople must be able to listen and understand what was said and what was meant. Therefore, there is a need to pay attention, monitor body language and speech patterns and ask questions to clarify; to avoid making assumptions.
A good listener actively looks for areas of interest in the customer. This way he will be able to identify any unsatisfied needs or desires in the client. He will then explain clearly to the customer the advantages of the product or service concerned. He must thus be able to listen for ideas as opposed to facts.
Good salesmanship also requires that one should take down few notes and limit the subject to the central theme and key ideas presented. A weak listener takes intensive and detailed notes, which can be time consuming. A strong listener skips irrelevant details, does not judge or evaluate until the message is complete. He should therefore be in total self-control so as to avoid entering into an argument. After all, how can he close the sale after arguing with the buyer?
Source by Stephen